| Dir : /home/ithome/mail/cur/ |
| Server: Linux host100322.itwesthosting.com 3.10.0-1160.144.1.el7.tuxcare.els4.x86_64 #1 SMP Tue Apr 7 08:40:40 UTC 2026 x86_64 IP: 144.91.64.173 |
| Dir : /home/ithome/mail/cur/1757351312.M577692P23552.host100322.itwesthosting.com,S=12648,W=12884:2, |
Return-Path: <sandra.clark@alcprom.com>
Delivered-To: ithome@host100322.itwesthosting.com
Received: from host100322.itwesthosting.com
by host100322.itwesthosting.com with LMTP
id OPtPIpANv2gAXAAAp0YrwQ
(envelope-from <sandra.clark@alcprom.com>)
for <ithome@host100322.itwesthosting.com>; Mon, 08 Sep 2025 19:08:32 +0200
Return-path: <sandra.clark@alcprom.com>
Envelope-to: blazenka.mikleusevic@h1telekom.hr
Delivery-date: Mon, 08 Sep 2025 19:08:32 +0200
Received: from smtp7.alcprom.com ([81.89.51.120]:42004)
by host100322.itwesthosting.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
(Exim 4.96.2)
(envelope-from <sandra.clark@alcprom.com>)
id 1uvfLz-0006EP-1w
for blazenka.mikleusevic@h1telekom.hr;
Mon, 08 Sep 2025 19:08:32 +0200
Received: from 192.168.190.32 (unknown [192.168.190.32])
by smtp7.alcprom.com (Postfix) with ESMTP id 312222824BD
for <blazenka.mikleusevic@h1telekom.hr>; Mon, 8 Sep 2025 19:08:30 +0200 (CEST)
DKIM-Filter: OpenDKIM Filter v2.11.0 smtp7.alcprom.com 312222824BD
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=alcprom.com; s=2022;
t=1757351310; bh=lEQ5RHMHgta2geq96BpeUDaA4/fg3zTiBX4+XMZAWyM=;
h=From:Subject:To:Date:From;
b=5J1z6r7e5jTobVr7ZACQXOxScgbNtzhRJhhyoCs9veVZoHpG4wTOWCltqbWwiIomd
yW1egLrOK0TqIpF61xHyWxj79L5NnPdE3dyXggf17dA/KVdHZRVwPyV+K/SBH+61eM
3BiZF4LCOEGRImfAIsCn+Cn1QZUbV/1xEq4G6ufOjf3EjwIZnXQbkQ3sl3RFQ8Cgoc
g/MNPp+0d+ybzrkpeCLHop3uoDAw7mzVZyrbdDLIHaK7xHJLXSuwTdExk/9uuFEhz4
0lsPFS1ST1HHH/ohrIWWQQhCvvxLADYILVqzFi5IYZpaQDt0vbwDS6fpUL0MxZCifv
/l45nzO4sMgrw==
From: "Sandra Clark" <sandra.clark@alcprom.com>
Subject: Two Summits. One Venue. Your Final Call to Join the CX Leaders
To: "blazenka.mikleusevic" <blazenka.mikleusevic@h1telekom.hr>
Content-Type: multipart/alternative; boundary="mJ22=_ZRAjMjUHfWsYUjL5ptOP21uDXg7d"
MIME-Version: 1.0
Date: Mon, 8 Sep 2025 19:08:30 +0200
X-Spam-Status: No, score=-0.2
X-Spam-Score: -1
X-Spam-Bar: /
X-Ham-Report: Spam detection software, running on the system "host100322.itwesthosting.com",
has NOT identified this incoming email as spam. The original
message has been attached to this so you can view it or label
similar future email. If you have any questions, see
root\@localhost for details.
Content preview: Dear Blazenka, On 24–25 September 2025, senior executives
and innovators from across Europe will gather at Flemings Hotel Wien-Stadthalle,
Vienna, for two co-located events that define the future of customer care
[...]
Content analysis details: (-0.2 points, 5.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was
blocked. See
http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
for more information.
[URIs: alcprom.com]
0.0 RCVD_IN_VALIDITY_RPBL_BLOCKED RBL: ADMINISTRATOR NOTICE: The
query to Validity was blocked. See
https://knowledge.validity.com/hc/en-us/articles/20961730681243
for more information.
[81.89.51.120 listed in bl.score.senderscore.com]
0.0 RCVD_IN_VALIDITY_CERTIFIED_BLOCKED RBL: ADMINISTRATOR NOTICE:
The query to Validity was blocked. See
https://knowledge.validity.com/hc/en-us/articles/20961730681243
for more information.
[81.89.51.120 listed in sa-trusted.bondedsender.org]
-0.0 SPF_PASS SPF: sender matches SPF record
0.0 HTML_MESSAGE BODY: HTML included in message
-0.1 DKIM_VALID Message has at least one valid DKIM or DK signature
-0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from
envelope-from domain
0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily
valid
-0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from
author's domain
X-Spam-Flag: NO
X-From-Rewrite: unmodified, forwarded message
This is a multi-part message in MIME format
--mJ22=_ZRAjMjUHfWsYUjL5ptOP21uDXg7d
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
Dear Blazenka,
On 24=E2=80=9325 September 2025, senior executives and innovators from=
across Europe will gather at Flemings Hotel Wien-Stadthalle, Vienna, =
for two co-located events that define the future of customer care and =
experience:
16th Annual Optimising Contact Centres Summit | Request the brochure
Fran=C3=A7ois Gengoux, Head of Omnichannel Customer Support, Belfius B=
ank & Insurance, will take us behind the scenes of Belfius=E2=80=99 am=
bitious transformation in customer care. Their journey isn=E2=80=99t j=
ust about AI adoption - it=E2=80=99s about reshaping how people, techn=
ology, and strategy come together.=20
From hybrid care models that redefined satisfaction benchmarks to part=
nerships with leading AI providers, Belfius is setting new industry st=
andards.=20
Delegates will hear how customer expectations were turned into opportu=
nities for innovation, and how this approach created measurable improv=
ements in speed, service, and customer trust.
16th Annual Customer Experience Management Summit | Request the brochu=
re
Nimet Cukurluoz, Head of Customer Fulfilment, Amazon, will explore how=
Amazon has built a culture that goes beyond customer satisfaction and=
into true customer obsession. With real-world case studies, she will =
illustrate how working backwards from customer needs inspired service =
improvements, delivery innovations, and market adaptations that drove =
growth. Her session will show how practical shifts in culture and proc=
ess can unlock innovation at scale - lessons any organisation can adap=
t to their own context.
Why This Event Matters
Two summits under one roof =3D exclusive access to both customer care =
and customer experience strategies.
Global leaders sharing case studies you won=E2=80=99t find online.
Actionable insights to elevate service, drive innovation, and deliver =
measurable business impact.
A high-level networking platform in Vienna with peers facing the same =
challenges and opportunities.
Seats are almost gone - this is your last call to join!
Don=E2=80=99t miss the chance to learn, connect, and bring back strate=
gies that can transform your organisation.
Best regards,
Sandra Clark
E: sandra.clark@alcprom.com | W: globalcemsummit.com
Follow us: LinkedIn
Opt-Out from Updates for this event | Unsubscribe from newsletter
--mJ22=_ZRAjMjUHfWsYUjL5ptOP21uDXg7d
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
<html><head></head><body>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Dear Blazenka,</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>On 24=E2=80=9325 September =
2025</strong>, senior executives and innovators from across Europe wil=
l gather at <strong>Flemings Hotel Wien-Stadthalle, Vienna</strong>, f=
or two co-located events that define the future of customer care and e=
xperience:</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><a href=3D"https://callcentresummit=
=2Ecom/?utm_source=3Dnewsletter&utm_medium=3Demail&utm_campaig=
n=3D08.09.25"><strong>16th Annual Optimising Contact Centres Summit</s=
trong></a><strong> | </strong><a href=3D"mailto:enquiry@lloy=
dsconferences.com?subject=3DOptimising%20Contact%20Centres%20Summit%20=
Request"><strong>Request the brochure</strong></a></span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>Fran=C3=A7ois Gengoux, =
;</strong>Head of Omnichannel Customer Support, <strong>Belfius B=
ank & Insurance</strong>, will take us behind the scenes of Belfiu=
s=E2=80=99 ambitious transformation in customer care. Their journey is=
n=E2=80=99t just about AI adoption - it=E2=80=99s about reshaping how =
people, technology, and strategy come together. <br>From hybrid c=
are models that redefined satisfaction benchmarks to partnerships with=
leading AI providers, Belfius is setting new industry standards. =
;<br>Delegates will hear how customer expectations were turned into op=
portunities for innovation, and how this approach created measurable i=
mprovements in speed, service, and customer trust.</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><a href=3D"https://globalcemsummit.=
com/?utm_source=3Dnewsletter&utm_medium=3Demail&utm_campaign=3D=
08.09.25"><strong>16th Annual Customer Experience Management Summit</s=
trong></a> <span><strong>| </strong></span><span><a href=3D"mailt=
o:enquiry@lloydsconferences.com?subject=3DGlobal%20Customer%20Experien=
ce%20Management%20Summit%20Request"><strong>Request the brochure</stro=
ng></a></span></span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>Nimet Cukurluoz,</strong> H=
ead of Customer Fulfilment, <strong>Amazon</strong>, will explore how =
Amazon has built a culture that goes beyond customer satisfaction and =
into true customer obsession. With real-world case studies, she will i=
llustrate how working backwards from customer needs inspired service i=
mprovements, delivery innovations, and market adaptations that drove g=
rowth. Her session will show how practical shifts in culture and =
process can unlock innovation at scale - lessons any organisation can =
adapt to their own context.</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>Why This Event Matters</str=
ong></span></p>
<ul>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">Two summits under one roof =3D exclusive acces=
s to both customer care and customer experience strategies.</li>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">Global leaders sharing case studies you won=E2=
=80=99t find online.</li>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">Actionable insights to elevate service, drive =
innovation, and deliver measurable business impact.</li>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">A high-level networking platform in Vienna wit=
h peers facing the same challenges and opportunities.</li>
</ul>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Seats are almost gone - this is you=
r last call to join!</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Don=E2=80=99t miss the chance to le=
arn, connect, and bring back strategies that can transform your organi=
sation.</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Best regards,<br>Sandra Clark</span=
></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">E: <a href=3D"mailto:enquiry@lloyds=
conferences.com?subject=3DCEM%20and%20Contact%20Centre%20Summits%20Req=
uest">sandra.clark@alcprom.com</a> | W: <a href=3D"https://globa=
lcemsummit.com/?utm_source=3Dnewsletter&utm_medium=3Demail&utm=
_campaign=3D08.09.25">globalcemsummit.com</a><br>Follow us: <a href=3D=
"https://www.linkedin.com/company/1151181">LinkedIn</a><br></span><spa=
n style=3D"font-family: Arial, Helvetica, sans-serif; font-size: 10px;=
"><a href=3D"mailto:enquiry@lloydsconferences.com?subject=3DI%20no%20l=
onger%20wish%20to%20receive%20the%20updates%20for%20the%20CEM%20and%20=
Contact%20Centre%20Summits">Opt-Out</a> from Updates for this event | =
<a href=3D"mailto:enquiry@lloydsconferences.com?subject=3DOpt%20out%20=
from%20all%20updates%20from%20Allan%20Lloyds">Unsubscribe</a> from new=
sletter</span></p></body></html>
--mJ22=_ZRAjMjUHfWsYUjL5ptOP21uDXg7d--