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From: "Sandra Clark" <sandra.clark@alcprom.com>
Subject: Two Summits. One Venue. Your Final Call to Join the CX Leaders
To: "mario.bilic" <mario.bilic@h1telekom.hr>
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Content preview: Dear Mario, On 24–25 September 2025, senior executives and
innovators from across Europe will gather at Flemings Hotel Wien-Stadthalle,
Vienna, for two co-located events that define the future of customer care
[...]
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--TFt=_DOneo54TlIslP8o0rLbYlcUy9BKRW
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Dear Mario,
On 24=E2=80=9325 September 2025, senior executives and innovators from=
across Europe will gather at Flemings Hotel Wien-Stadthalle, Vienna, =
for two co-located events that define the future of customer care and =
experience:
16th Annual Optimising Contact Centres Summit | Request the brochure
Fran=C3=A7ois Gengoux, Head of Omnichannel Customer Support, Belfius B=
ank & Insurance, will take us behind the scenes of Belfius=E2=80=99 am=
bitious transformation in customer care. Their journey isn=E2=80=99t j=
ust about AI adoption - it=E2=80=99s about reshaping how people, techn=
ology, and strategy come together.=20
From hybrid care models that redefined satisfaction benchmarks to part=
nerships with leading AI providers, Belfius is setting new industry st=
andards.=20
Delegates will hear how customer expectations were turned into opportu=
nities for innovation, and how this approach created measurable improv=
ements in speed, service, and customer trust.
16th Annual Customer Experience Management Summit | Request the brochu=
re
Nimet Cukurluoz, Head of Customer Fulfilment, Amazon, will explore how=
Amazon has built a culture that goes beyond customer satisfaction and=
into true customer obsession. With real-world case studies, she will =
illustrate how working backwards from customer needs inspired service =
improvements, delivery innovations, and market adaptations that drove =
growth. Her session will show how practical shifts in culture and proc=
ess can unlock innovation at scale - lessons any organisation can adap=
t to their own context.
Why This Event Matters
Two summits under one roof =3D exclusive access to both customer care =
and customer experience strategies.
Global leaders sharing case studies you won=E2=80=99t find online.
Actionable insights to elevate service, drive innovation, and deliver =
measurable business impact.
A high-level networking platform in Vienna with peers facing the same =
challenges and opportunities.
Seats are almost gone - this is your last call to join!
Don=E2=80=99t miss the chance to learn, connect, and bring back strate=
gies that can transform your organisation.
Best regards,
Sandra Clark
E: sandra.clark@alcprom.com | W: globalcemsummit.com
Follow us: LinkedIn
Opt-Out from Updates for this event | Unsubscribe from newsletter
--TFt=_DOneo54TlIslP8o0rLbYlcUy9BKRW
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
<html><head></head><body>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Dear Mario,</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>On 24=E2=80=9325 September =
2025</strong>, senior executives and innovators from across Europe wil=
l gather at <strong>Flemings Hotel Wien-Stadthalle, Vienna</strong>, f=
or two co-located events that define the future of customer care and e=
xperience:</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><a href=3D"https://callcentresummit=
=2Ecom/?utm_source=3Dnewsletter&utm_medium=3Demail&utm_campaig=
n=3D08.09.25"><strong>16th Annual Optimising Contact Centres Summit</s=
trong></a><strong> | </strong><a href=3D"mailto:enquiry@lloy=
dsconferences.com?subject=3DOptimising%20Contact%20Centres%20Summit%20=
Request"><strong>Request the brochure</strong></a></span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>Fran=C3=A7ois Gengoux, =
;</strong>Head of Omnichannel Customer Support, <strong>Belfius B=
ank & Insurance</strong>, will take us behind the scenes of Belfiu=
s=E2=80=99 ambitious transformation in customer care. Their journey is=
n=E2=80=99t just about AI adoption - it=E2=80=99s about reshaping how =
people, technology, and strategy come together. <br>From hybrid c=
are models that redefined satisfaction benchmarks to partnerships with=
leading AI providers, Belfius is setting new industry standards. =
;<br>Delegates will hear how customer expectations were turned into op=
portunities for innovation, and how this approach created measurable i=
mprovements in speed, service, and customer trust.</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><a href=3D"https://globalcemsummit.=
com/?utm_source=3Dnewsletter&utm_medium=3Demail&utm_campaign=3D=
08.09.25"><strong>16th Annual Customer Experience Management Summit</s=
trong></a> <span><strong>| </strong></span><span><a href=3D"mailt=
o:enquiry@lloydsconferences.com?subject=3DGlobal%20Customer%20Experien=
ce%20Management%20Summit%20Request"><strong>Request the brochure</stro=
ng></a></span></span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>Nimet Cukurluoz,</strong> H=
ead of Customer Fulfilment, <strong>Amazon</strong>, will explore how =
Amazon has built a culture that goes beyond customer satisfaction and =
into true customer obsession. With real-world case studies, she will i=
llustrate how working backwards from customer needs inspired service i=
mprovements, delivery innovations, and market adaptations that drove g=
rowth. Her session will show how practical shifts in culture and =
process can unlock innovation at scale - lessons any organisation can =
adapt to their own context.</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;"><strong>Why This Event Matters</str=
ong></span></p>
<ul>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">Two summits under one roof =3D exclusive acces=
s to both customer care and customer experience strategies.</li>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">Global leaders sharing case studies you won=E2=
=80=99t find online.</li>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">Actionable insights to elevate service, drive =
innovation, and deliver measurable business impact.</li>
<li style=3D"line-height: 1; font-family: Arial, Helvetica, sans-s=
erif; font-size: 12px;">A high-level networking platform in Vienna wit=
h peers facing the same challenges and opportunities.</li>
</ul>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Seats are almost gone - this is you=
r last call to join!</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Don=E2=80=99t miss the chance to le=
arn, connect, and bring back strategies that can transform your organi=
sation.</span></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">Best regards,<br>Sandra Clark</span=
></p>
<p style=3D"line-height: 1;"><span style=3D"font-family: Arial, Helvet=
ica, sans-serif; font-size: 12px;">E: <a href=3D"mailto:enquiry@lloyds=
conferences.com?subject=3DCEM%20and%20Contact%20Centre%20Summits%20Req=
uest">sandra.clark@alcprom.com</a> | W: <a href=3D"https://globa=
lcemsummit.com/?utm_source=3Dnewsletter&utm_medium=3Demail&utm=
_campaign=3D08.09.25">globalcemsummit.com</a><br>Follow us: <a href=3D=
"https://www.linkedin.com/company/1151181">LinkedIn</a><br></span><spa=
n style=3D"font-family: Arial, Helvetica, sans-serif; font-size: 10px;=
"><a href=3D"mailto:enquiry@lloydsconferences.com?subject=3DI%20no%20l=
onger%20wish%20to%20receive%20the%20updates%20for%20the%20CEM%20and%20=
Contact%20Centre%20Summits">Opt-Out</a> from Updates for this event | =
<a href=3D"mailto:enquiry@lloydsconferences.com?subject=3DOpt%20out%20=
from%20all%20updates%20from%20Allan%20Lloyds">Unsubscribe</a> from new=
sletter</span></p></body></html>
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